PRIVACY NOTICE

PURPOSE AND SCOPE

This Privacy Notice (the “Notice”) applies to the websites, applications, and electronic communications on which it appears (the “Platform”). The Notice describes how Remote Equipment, LLC. as well as our affiliates and subsidiaries (collectively "Remote Equipment" or "we" or "us" or "our") uses the Personal Information (defined below) that we collect, receive, maintain, and share about you, or that is otherwise provided to, or collected by, us in connection with the products and services we offer (our “Services”). Please read this Notice carefully.

We may modify this Notice at any time.  All changes will be effective immediately upon posting to the Platform.

1.    Types of Personal Information Collected

We collect a range of Personal Information. “Personal Information” is information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to an individual. When we combine Personal Information with other information (i.e., information that does not, on its own, identify you), we treat the combined information as Personal Information.

The types of Personal Information we collect may include:

Contact and Demographic Information – If you register for an account, sign up for our newsletter, submit an inquiry, make a purchase, submit a repair, or return request, we may collect your contact and mailing information. This may include your email, name, address, and phone number. We may also collect your age to verify your ability to purchase our products. 

Payment and Commercial Information – If you make a purchase through the Platform, we will collect your payment information including your credit card information and billing address  . We will also collect your purchase details or other purchasing or consuming histories or tendencies.

Employment Information – If you apply for employment with Remote Equipment, we will collect your employment and work history, as well as Personal Information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.  

Account Information – If you create an account with us, you will create and provide us with a username and password and may upload other Personal Information through our customer portal. We may also collect your purchase information. 

Location Data – While navigating our Platform your mobile device or browser may share your location data through Wi-Fi, GPS, RFID, and cellular technologies. Remote Equipment will collect this information based on the settings of your phone and browser.  

Usage Information – We may collect usage and device information when you visit our Platform. This may include information about the browser, operating system, and/or device identifier for the device you are using, your ISP and IP information, your navigation activity on the Platform, as well as the websites that you came from and the website you visit when you leave and other such information.

Communication Information – We may collect audio, electronic, or visual information, which includes screen sharing views, product reviews, any data in any files uploaded, emailed, or otherwise provided by customers, the contents of your communications with us, whether via email, text messaging, social media, telephone or otherwise, and inferences we may make from other Personal Information we collect.   

2.    Method of Information Collection

We collect Personal Information in a variety of ways. We collect information directly from you; for example, when you register an account on the Platform, make a purchase, sign up for our newsletter, submit a job application or inquiry, or otherwise correspond with us through the Platform. 

We also collect Personal Information from third parties. For example, we work with business partners, subcontractors in technical and delivery services, advertising networks, analytics providers, and search information providers. 

We also collect Personal Information from you when visiting and using our Platform. Our Platform uses tracking tools like cookies, pixels, and web beacons. We do this both on our Platform and in emails that we send to you. Through these tools we collect Personal Information about users over time when you use our Platform. This collection includes usage and browser information. We may also have third parties collect Personal Information in this way. For more information about the trackers that we use, please see Section 6 of this Notice. Additionally, if you enable location data on your device, this data will be collected passively based on the location settings on your device. 

3.    Combining Information

We may combine Personal Information we obtain. For example, we may combine information that we have collected online with Personal Information that we have collected offline, for instance during calls between you and our support team. We may also combine Personal Information that we have collected across other third-party websites or from other third parties with Personal Information we already have. Finally, we may combine Personal Information across devices.

4.    How We Use Personal Information

We will use your Personal Information to fulfill your purchases and offer our services, respond to your requests and inquiries, provide customer support, employment opportunity inquiries, as well as to send you communications. We may also use your Personal Information to communicate with you for transactional purposes. For example, we might contact you about this Notice or our Terms of Use. 

We may also use your Personal Information to improve our Platform, products, and services, conduct research, analysis, studies, or surveys, to identify usage trends, as well as for other analytic purposes. This may include using your Personal Information to customize your experience with us. We may also use your Personal Information for the security of the Platform and our company, our customers, and other third parties. We may also use your Personal Information to protect against fraud, claims and other liabilities, criminal activity, and other malicious activity.

We may also use your Personal Information for marketing purposes. For example, we may send you information about new features on the Platform, new services we offer, and special offers. When legally permitted, this may also include using your Personal Information to serve you ads and to tell you about products or offers available through third parties we think you might find interesting. These might be our own offers, or third party offers, or products we think you might find interesting. 

We may use your Personal Information to protect the security and integrity of our Platform, meet our contractual requirements, comply with applicable legal or regulatory requirements and our policies.

When making purchases over the telephone or whenever you request any military, first responder, nurse, or government employee discount be applied to your orders, we may use your Personal Information to verify your identity.

Finally, we may use your Personal Information for other purposes, as permitted by law. 

5.    Sharing Personal Information

We may share your Personal Information in the following circumstances:

Within Remote Equipment – We may share your Personal Information within Remote Equipment and our affiliated companies.

Service providers – When we hire a service provider to help operate the Platform or our business, we may give access to Personal Information as necessary to perform the service on our behalf. This may include service providers that operate our website, send our communications, or run our promotions.

Business Partners – We may share Personal Information with our trusted business partners. For example, we may share your Personal Information with a company when we co-sponsor a promotion or service. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products. 

Legal obligation or protection from harm – When we have a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Remote Equipment, its users, or the public against harm.

Merger or sale – If and when Remote Equipment is involved in a merger, acquisition, or any form of transfer or sale of some or all its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business. Where legally required we will give you prior notice and if you have a legal right to do so, you will be given an opportunity to object to this transfer.

Other Purposes described to you – We may share your Personal Information for other purposes, as we describe to you. 

6.    Cookies and Other Technologies

We collect Personal Information on the Platform by using several common types of cookies and other tracking technologies including web beacons, pixels, and flash cookies. We also have third parties that collect Personal Information in this way on our behalf and for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies visit: https://www.allaboutcookies.org. Web beacons, pixels, and other tracking technologies operate independent of cookies.

To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners' Platforms or apps.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

These cookies may be placed by us (first party) or by a third party. We may use cookies that are session-based or persistent. Session cookies expire when you close your browser or turn off your device. Persistent cookies remain on your device after you close your browser or turn off device.

We may use a variety of cookies:

• Cookie settings in Microsoft Edge
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari web and iOS

• optout.aboutads.info
• youradchoices.com
• youronlinechoices.eu

On a mobile device, you may also be able to adjust your settings to limit ad tracking.

7.    Your Choices and Rights

Depending on where you live, you may have the right to exercise certain controls and choices regarding our collection, use, and sharing of your Personal Information. 

Right to Know – You may have the right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.

Right of Access – You may have the right to be informed of and request access to the Personal Information we process about the applicant.  

Right to Rectification (Correct) – Under certain circumstances, you may have the right to request that we amend or update inaccurate or incomplete Personal Information about them.

Right to Erasure (Deletion) – Under certain circumstances, you may have the right to request deletion of their Personal Information.

Right to Data Portability – Under certain circumstances, you may have the right to request a copy of their Personal Information in an electronic format and further request that we send such Personal Information to another party.

Communication Preferences and Opt-Outs – You may have the right to stop receiving marketing communications from us at any time. To opt-out of marketing communications, please follow the instructions included in the email, or text, correspondence. You can also email us at [email protected]. Please note that, even if you unsubscribe from certain correspondences, we may still need to contact you with important transactional or administrative information, as permitted by law. You may also have the right to opt-out of the selling or sharing of your Personal Information.

8.    Children Under the Age of 16

We do not knowingly collect Personal Information from any person under the age of 16 without permission from a parent or guardian. The Platform is not designed to attract the attention of or target persons under the age of 16. If you are a parent or legal guardian and think your child has given us Personal Information you can email us at [email protected]. You can also write to us at the address listed below in the “Contact Us” section of this Notice.  

9.    California Privacy Rights

Subject to certain exceptions, this section applies to our collection and use of “Personal Information” if you are a resident of California. Pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations as amended by the California Privacy Rights Act (the “CCPA”), this section describes (1) the categories of Personal Information, collected, and disclosed by Remote Equipment, LLC., subject to CCPA, (2) your privacy rights under CCPA, and (3) how to exercise your rights.

When we use the term “Personal Information” in the context of the CCPA, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household.

a.    Personal Information we Collect

The chart below details categories of Personal Information we have collected within the last 12 months, together with the source, purpose of collection, and to whom we have disclosed it. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

We will retain each category of your Personal Information for as long as necessary to fulfill the purposes described in the “How We May Use your Personal Information” section above, unless otherwise required by applicable laws. Criteria we will use to determine how long we will retain your Personal Information include whether: we need your Personal Information to provide you with products or services you have requested; we continue to have a relationship with you; you have requested information, products, or services from us; we have a legal right or obligation to continue to retain your Personal Information; we have an obligation to a third party that involves your Personal Information; our retention or recordkeeping policies and obligations dictate that we retain your Personal Information; we have an interest in providing you with information about our services; and we have another business purpose for retaining your Personal Information.

b.    Your Privacy Rights

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

10. Individuals in the European Union, European Economic Area, and United Kingdom

• where we need it to perform a contract with you;
• where the processing is in our legitimate interests (including the purposes described, above, in How We Use Personal Information); or
• if we otherwise have your consent.

• Request access to Personal Information about you.
• Request correction of the Personal Information that we hold about you.
• Request erasure of Personal Information about you. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of Personal Information about you where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
• Request restriction of processing of Personal Information about you. You can ask us to suspend the processing of Personal Information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of Personal Information to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process Personal Information about you.

11. Exercising Your Individual Privacy Rights

12. Storage, Security and Retention of Information

13. International Use of the Platform

14. Links to Third Parties and their Sites

15. Contacting Remote Equipment