PRIVACY NOTICE

PURPOSE AND SCOPE

This Privacy Notice (the “Notice”) applies to the websites, applications, and electronic communications on which it appears (the “Platform”). The Notice describes how Remote Equipment, LLC. as well as our affiliates and subsidiaries (collectively "Remote Equipment" or "we" or "us" or "our") uses the Personal Information (defined below) that we collect, receive, maintain, and share about you, or that is otherwise provided to, or collected by, us in connection with the products and services we offer (our “Services”). Please read this Notice carefully.

We may modify this Notice at any time.  All changes will be effective immediately upon posting to the Platform.

1.    Types of Personal Information Collected

We collect a range of Personal Information. “Personal Information” is information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to an individual. When we combine Personal Information with other information (i.e., information that does not, on its own, identify you), we treat the combined information as Personal Information.

The types of Personal Information we collect may include:

Contact and Demographic Information – If you register for an account, sign up for our newsletter, submit an inquiry, make a purchase, submit a repair, or return request, we may collect your contact and mailing information. This may include your email, name, address, and phone number. We may also collect your age to verify your ability to purchase our products. 

Payment and Commercial Information – If you make a purchase through the Platform, we will collect your payment information including your credit card information and billing address  . We will also collect your purchase details or other purchasing or consuming histories or tendencies.

Employment Information – If you apply for employment with Remote Equipment, we will collect your employment and work history, as well as Personal Information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.  

Account Information – If you create an account with us, you will create and provide us with a username and password and may upload other Personal Information through our customer portal. We may also collect your purchase information. 

Location Data – While navigating our Platform your mobile device or browser may share your location data through Wi-Fi, GPS, RFID, and cellular technologies. Remote Equipment will collect this information based on the settings of your phone and browser.  

Usage Information – We may collect usage and device information when you visit our Platform. This may include information about the browser, operating system, and/or device identifier for the device you are using, your ISP and IP information, your navigation activity on the Platform, as well as the websites that you came from and the website you visit when you leave and other such information.

Communication Information – We may collect audio, electronic, or visual information, which includes screen sharing views, product reviews, any data in any files uploaded, emailed, or otherwise provided by customers, the contents of your communications with us, whether via email, text messaging, social media, telephone or otherwise, and inferences we may make from other Personal Information we collect.   

2.    Method of Information Collection

We collect Personal Information in a variety of ways. We collect information directly from you; for example, when you register an account on the Platform, make a purchase, sign up for our newsletter, submit a job application or inquiry, or otherwise correspond with us through the Platform. 

We also collect Personal Information from third parties. For example, we work with business partners, subcontractors in technical and delivery services, advertising networks, analytics providers, and search information providers. 

We also collect Personal Information from you when visiting and using our Platform. Our Platform uses tracking tools like cookies, pixels, and web beacons. We do this both on our Platform and in emails that we send to you. Through these tools we collect Personal Information about users over time when you use our Platform. This collection includes usage and browser information. We may also have third parties collect Personal Information in this way. For more information about the trackers that we use, please see Section 6 of this Notice. Additionally, if you enable location data on your device, this data will be collected passively based on the location settings on your device. 

3.    Combining Information

We may combine Personal Information we obtain. For example, we may combine information that we have collected online with Personal Information that we have collected offline, for instance during calls between you and our support team. We may also combine Personal Information that we have collected across other third-party websites or from other third parties with Personal Information we already have. Finally, we may combine Personal Information across devices.

4.    How We Use Personal Information

We will use your Personal Information to fulfill your purchases and offer our services, respond to your requests and inquiries, provide customer support, employment opportunity inquiries, as well as to send you communications. We may also use your Personal Information to communicate with you for transactional purposes. For example, we might contact you about this Notice or our Terms of Use. 

We may also use your Personal Information to improve our Platform, products, and services, conduct research, analysis, studies, or surveys, to identify usage trends, as well as for other analytic purposes. This may include using your Personal Information to customize your experience with us. We may also use your Personal Information for the security of the Platform and our company, our customers, and other third parties. We may also use your Personal Information to protect against fraud, claims and other liabilities, criminal activity, and other malicious activity.

We may also use your Personal Information for marketing purposes. For example, we may send you information about new features on the Platform, new services we offer, and special offers. When legally permitted, this may also include using your Personal Information to serve you ads and to tell you about products or offers available through third parties we think you might find interesting. These might be our own offers, or third party offers, or products we think you might find interesting. 

We may use your Personal Information to protect the security and integrity of our Platform, meet our contractual requirements, comply with applicable legal or regulatory requirements and our policies.

When making purchases over the telephone or whenever you request any military, first responder, nurse, or government employee discount be applied to your orders, we may use your Personal Information to verify your identity.

Finally, we may use your Personal Information for other purposes, as permitted by law. 

5.    Sharing Personal Information

We may share your Personal Information in the following circumstances:

Within Remote Equipment – We may share your Personal Information within Remote Equipment and our affiliated companies.

Service providers – When we hire a service provider to help operate the Platform or our business, we may give access to Personal Information as necessary to perform the service on our behalf. This may include service providers that operate our website, send our communications, or run our promotions.

Business Partners – We may share Personal Information with our trusted business partners. For example, we may share your Personal Information with a company when we co-sponsor a promotion or service. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products. 

Legal obligation or protection from harm – When we have a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Remote Equipment, its users, or the public against harm.

Merger or sale – If and when Remote Equipment is involved in a merger, acquisition, or any form of transfer or sale of some or all its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business. Where legally required we will give you prior notice and if you have a legal right to do so, you will be given an opportunity to object to this transfer.

Other Purposes described to you – We may share your Personal Information for other purposes, as we describe to you. 

6.    Cookies and Other Technologies

We collect Personal Information on the Platform by using several common types of cookies and other tracking technologies including web beacons, pixels, and flash cookies. We also have third parties that collect Personal Information in this way on our behalf and for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies visit: https://www.allaboutcookies.org. Web beacons, pixels, and other tracking technologies operate independent of cookies.

To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners' Platforms or apps.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

These cookies may be placed by us (first party) or by a third party. We may use cookies that are session-based or persistent. Session cookies expire when you close your browser or turn off your device. Persistent cookies remain on your device after you close your browser or turn off device.

We may use a variety of cookies:

Type of Cookies

Description

Required

Required cookies are essential for the Platform to function properly and for you to navigate our Site and use its features, such as accessing secure areas of the Platform and using our services.

Performance

These cookies collect Personal Information about how you use the Platform, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect Personal Information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Platform functions and performs.

Functionality

Functionality cookies allow the Platform to remember Personal Information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Platform after logging in. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.

Targeting or Advertising

From time-to-time, we may track and analyze usage and volume statistical information from individuals who visit the Platform. We may also enable advertising cookies to be placed on your computer so that we can understand what you are interested in and serve advertising on other websites based on your previous interaction with the Platform.

We also contract with third-party advertising networks and similar partners that collect IP addresses and other information on our Platform, from emails, and on third-party websites. Ad networks follow your online activities over time by collecting site navigational information through automated means, including using cookies. They use Personal Information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites.

You can control cookies and tracking tools. Some browsers have a “do not track” feature that prevents a website from tracking you, as well as additional cookie settings. Our Platform does not currently respond to these signals. If you choose to block cookies and other trackers, certain features of the Platform may not work. Blocking or rejecting cookies will not stop all the tracking described in this Policy. These features and options are browser and device specific and are not uniform. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful, or you can use the help option in your browser for more details:
 
 
To find out more on how to manage and delete cookies, visit https://www.aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
 
 

On a mobile device, you may also be able to adjust your settings to limit ad tracking.

7.    Your Choices and Rights

Depending on where you live, you may have the right to exercise certain controls and choices regarding our collection, use, and sharing of your Personal Information. 

Right to Know – You may have the right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.

Right of Access – You may have the right to be informed of and request access to the Personal Information we process about the applicant.  

Right to Rectification (Correct) – Under certain circumstances, you may have the right to request that we amend or update inaccurate or incomplete Personal Information about them.

Right to Erasure (Deletion) – Under certain circumstances, you may have the right to request deletion of their Personal Information.

Right to Data Portability – Under certain circumstances, you may have the right to request a copy of their Personal Information in an electronic format and further request that we send such Personal Information to another party.

Communication Preferences and Opt-Outs – You may have the right to stop receiving marketing communications from us at any time. To opt-out of marketing communications, please follow the instructions included in the email, or text, correspondence. You can also email us at [email protected]. Please note that, even if you unsubscribe from certain correspondences, we may still need to contact you with important transactional or administrative information, as permitted by law. You may also have the right to opt-out of the selling or sharing of your Personal Information.

8.    Children Under the Age of 16

We do not knowingly collect Personal Information from any person under the age of 16 without permission from a parent or guardian. The Platform is not designed to attract the attention of or target persons under the age of 16. If you are a parent or legal guardian and think your child has given us Personal Information you can email us at [email protected]. You can also write to us at the address listed below in the “Contact Us” section of this Notice.  

9.    California Privacy Rights

Subject to certain exceptions, this section applies to our collection and use of “Personal Information” if you are a resident of California. Pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations as amended by the California Privacy Rights Act (the “CCPA”), this section describes (1) the categories of Personal Information, collected, and disclosed by Remote Equipment, LLC., subject to CCPA, (2) your privacy rights under CCPA, and (3) how to exercise your rights.

When we use the term “Personal Information” in the context of the CCPA, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household.

a.    Personal Information we Collect

The chart below details categories of Personal Information we have collected within the last 12 months, together with the source, purpose of collection, and to whom we have disclosed it. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Category Collected

Source of Collection

Purpose of Collection

Categories of Recipients to whom Personal Information is Disclosed for a Business Purpose

Category of Third Parties to whom Personal Information is Sold or Shared

Identifiers

Yes

Directly from you

See section above titled “How We Use Personal Information”

Service providers

We do not sell or share your Personal Information

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Yes

Directly from you

See section above titled “How We Use Personal Information”

Service providers

We do not sell or share your Personal Information

Protected classification characteristics under California or federal law

Yes

Directly from you

See section above titled “How We Use Personal Information”

Service providers

We do not sell or share your Personal Information

Commercial information

Yes

Directly from you

See section above titled “How We Use Personal Information”

Service providers and business partners

We do not sell or share your Personal Information

Internet or other similar network activity

Yes

Directly from you and Cookies

See section above titled “How We Use Personal Information”

Service providers and business partners

We do not sell your Personal Information. However, we may share this category of Personal Information with third parties for purposes of cross-contextual behavioral advertising.

Geolocation data

Yes

Directly from you and Cookies

See section above titled “How We Use Personal Information”

Service providers and business partners

We do not sell your Personal Information. However, we may share this category of Personal Information with third parties for purposes of cross-contextual behavioral advertising.

Professional or employment-related information

Yes

Directly from you and third parties

See section above titled “How We Use Personal Information”

Service providers

We do not sell or share your Personal Information

Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))

Yes

Directly from you; third parties

See section above titled “How We Use Personal Information”

Service providers

We do not sell or share your Personal Information

Inferences drawn from other Personal Information

Yes

Directly from you; service providers, and business partners

See section above titled “How We Use Personal Information”

Service providers and business partners

We do not sell or share your Personal Information

Sensitive Personal Information

No

N/A

N/A

N/A

N/A

We will retain each category of your Personal Information for as long as necessary to fulfill the purposes described in the “How We May Use your Personal Information” section above, unless otherwise required by applicable laws. Criteria we will use to determine how long we will retain your Personal Information include whether: we need your Personal Information to provide you with products or services you have requested; we continue to have a relationship with you; you have requested information, products, or services from us; we have a legal right or obligation to continue to retain your Personal Information; we have an obligation to a third party that involves your Personal Information; our retention or recordkeeping policies and obligations dictate that we retain your Personal Information; we have an interest in providing you with information about our services; and we have another business purpose for retaining your Personal Information.

b.    Your Privacy Rights

Privacy Rights

Description

Notice

You have the right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.

Access

You have the right to request the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You also have the right to request the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.

Data Portability

You have the right to receive the Personal Information you have previously provided to us.

Erasure

You can request to have your Personal Information deleted from our servers and we will direct our service providers to do the same. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided it.

Correction

You have the right to request that we correct any incorrect Personal Information that we collect or retain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will correct (and direct any of our service providers that hold your data on our behalf to correct) your Personal Information from our records, unless an exception applies. We may deny your correction request if (a) we believe the Personal Information we maintain about you is accurate; (b) correcting the Personal Information would be impossible or involve disproportionate effort; or (c) if the request conflicts with our legal obligations.

To Opt Out of the Sale or Sharing of Personal Information

We do not sell your Personal Information. However, you may have the right to opt out of us sharing your Personal Information. To exercise this right please email [email protected] with the subject "Do Not Share My Info".

Automated Decision Making

You have the right to request information about the logic involved in automated decision-making and a description of the likely outcome of processes, and the right to opt out.

Pursuant to California’s Shine the Light statute (Cal. Civ. Code Sec. 1798.83), if you reside in California and have an existing business relationship with us, you may request information about our disclosure of certain categories of Personal Information to third parties for their marketing purposes, if any. 
 
c. How to Exercise Your Rights
 
To make a request with respect to your privacy rights, please email us at [email protected].
 
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your Personal Information. You may also make a request on behalf of your minor child.
 
You may only make a request for access or data portability twice within a 12-month period. The request must:
 
  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
 
d. How We Respond to Your Rights
 
In all cases, we will respond to your request within 45 days. However, where reasonably necessary, we may extend our response time by an additional 45 days, provided we send you notice of such extension first. We will provide the information to you via your preferred delivery mechanism. If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine readable, readily useable format that allows you to freely transmit this information without hindrance.
 
Please note that we will not charge you for making a request if you make no more than two (2) requests per year. If you make three (3) or more requests in any given twelve (12) month period, we may refuse to respond to such requests, if determined by us to be unfounded or excessive (e.g., repetitive in nature), or we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested. If we refuse to act on the request, we will provide you notice and the reason for our refusal to act. For example, if you request to deleted Personal Information, we may retain Personal Information that we need to retain for legal purposes.
 

10. Individuals in the European Union, European Economic Area, and United Kingdom

This section only applies to individuals located in the European Union (“EU”) and/or United Kingdom (“UK”) and provides information about our collection and processing of Personal Information in accordance with EU General Data Protection Regulation 2016/679 and the UK General Data Protection Regulation (collectively “GDPR”).
 
a. Legal Basis for Processing
 
To the extent relevant, our legal basis for processing the Personal Information described in this Notice will depend on the Personal Information concerned and the context in which we process it. We process Personal Information from you:
 
  • where we need it to perform a contract with you;
  • where the processing is in our legitimate interests (including the purposes described, above, in How We Use Personal Information); or
  • if we otherwise have your consent.
 
b. Special Categories Personal Information
 
“Special Category Data” is any information that reveals your racial or ethnic origin, political opinions, religious, moral, or philosophical beliefs, trade union membership, political views, the processing of genetic data, biometric data for the purpose of identifying a person, and data concerning health or a person’s sex life and/or sexual orientation.  The data Remote Equipment collects, and processes does not qualify as Special Category Data, and Remote Equipment does not intend to collect any Special Category Data from you.  Please refrain from sending us any Special Category Data.
 
c. Transfers to Third Parties and Countries
 
Personal Information that we collect or receive may be transferred to and/or processed by third parties that are located outside of the EU, some of which the EU authorities may not consider having an adequate level of protection for Personal Information. We will only transfer Personal Information outside of the EU when we have ensured appropriate safeguards for such Personal Information through use of the standard contractual clauses or other approved mechanisms.
 
d. Your Privacy Rights
 
Subject to certain exemptions, you may have the right to:
 
  • Request access to Personal Information about you.
  • Request correction of the Personal Information that we hold about you.
  • Request erasure of Personal Information about you. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of Personal Information about you where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Request restriction of processing of Personal Information about you. You can ask us to suspend the processing of Personal Information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of Personal Information to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process Personal Information about you.
 
If you wish to exercise any of these applicable rights or need more information or, please contact us at [email protected].
 
Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information. We encourage you to first reach out to us at [email protected], so we have an opportunity to address your concerns directly before you do so.
 

11. Exercising Your Individual Privacy Rights

You will not be discriminated against in any way by virtue of your exercise of the rights listed below, which means we will not deny goods or services to you, provide a different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you.  
 
To exercise your privacy rights under applicable data protection law, please submit a request to us by e-mailing us at [email protected]
 
Verification – We must verify your identity before fulfilling your requests.  If we cannot initially verify your identity, we may request additional information to complete the verification process. We will only use Personal Information provided in a request to verify the requestor’s identity. If you are an authorized agent making a request on behalf of a California consumer, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney.   
 
We endeavor to respond to requests within the time required by applicable law. If we require more time, we will inform you of the reason and extension period in writing. 
 
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
 
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
 
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. 
 
We may deny certain requests, or only fulfill some in part, as permitted or required by law.  For example, if you request to delete Personal Information, we may retain Personal Information that we need to retain for legal purposes
 
Appeals – If you are not satisfied with the resolution of your request and would like to submit an appeal, please email us at [email protected]
 

12. Storage, Security and Retention of Information

Remote Equipment has taken reasonable steps to protect the Personal Information users share with us, including, but not limited to, setup of processes, equipment, and software to avoid unauthorized access or disclosure of this Personal Information. No transmission of Personal Information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information. We will retain your Personal Information in compliance with the uses described in this Notice, as well as to comply with our legal, financial reporting, or compliance obligations.
 

13. International Use of the Platform

We store Personal Information inside the United States.  If you live outside of the United States, be advised that we may transfer and store your information to the United States (“US”). US law may not provide the same protections as the laws in your country. By providing us with your Personal Information you agree to the processing of it in the United States as permitted by US law. Personal Information transferred from the EU will be subject to the appropriate safeguards pursuant to GDPR and other applicable law.
 

14. Links to Third Parties and their Sites

Our Platform may include third party content and links to third party websites and services that collect Personal Information. We do not control these third parties and this Notice does not apply to their privacy practices. We are not responsible for the practices of these third parties or how they use information you provide to them.
 

15. Contacting Remote Equipment

If you have any questions about this Privacy Notice, or the privacy practices of Remote Equipment, please email us at [email protected], or write to us at:
 
Attention: Data Privacy Team 
5408 U.S. Highway 290 West
Austin, TX 78735